Thank you for shopping at Rooted In Love, LLC. Please read this policy carefully before making a purchase.
- Refunds:
Unfortunately, we do not offer refunds for any products or services purchased through our website or in-person.
- Exchanges:
2.1. Exchanges are only available for shipped products, not for digital courses, events or services.
2.2. To be eligible for an exchange, you must request the exchange within 5 days of the original purchase date.
2.3. The product must be in its original condition and packaging, unused, and undamaged.
- Exchange Process:
3.1. To initiate an exchange, please contact us at care@rootedinlove.com with your order details and reason for exchange.
3.2. Once your exchange request is approved, you will be provided with instructions on how to return the product.
3.3. The product must be shipped back to us and received in its original condition before the exchange can be initiated.
- Shipping Costs:
4.1. Customers are responsible for the cost of shipping the product back to us for exchange.
4.2. We will cover the cost of shipping for the replacement product to be sent to you.
- Damaged or Defective Products:
5.1. If you receive a damaged or defective product, please contact us immediately with photographic evidence, and we will arrange for a replacement to be sent to you.
- Contact Us:
If you have any questions about our refund policy or need assistance with an exchange, please contact us at care@rootedinlove.net.
- Changes to Policy:
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.
By making a purchase through our website or in-person, you acknowledge that you have read, understood, and agreed to this refund policy.
